Granada A Pie — Agencia de viajes in Granada

Reseñas de Granada A Pie

• Ana

  Adicional 2016.10.08

  No me ha gustado la experiencia
• Santiago

  Adicional 2016.06.22

  I am a young woman travelling on my own. This was the 4th city in Spain I visited, & I did many tours. However, I have never come across such rude & unhelpful guides, or indeed Spaniards that have made me feel so unwelcome. Granada was my last stop, & instead the Alhambra tour left me feeling upset & isolated. I am just one person - surely there was more the guides could have done to try & help me, even it was just to be kind. The customer service was so appalling, I would never have paid for such treatment if I had known. The website says for us to " enjoy the experience " - sadly I did not.
• Irene

  Adicional 2016.06.20

  El trato con los clientes es pésimo, se toman el trabajo con pocas ganas y la organización no es tan buena como las otras agencias.
• Catalina

  Adicional 2016.05.16

  Whilst I cannot argue with this, I cannot see how I could not wait for the English tour, or run ahead & join them. Surely there must have been a way for me to join the group, had either of the guides wanted to try & help me. Maybe if they had not been late, they would have had more time to listen & help. If nothing at all could be done, then at the very least, their manners were extremely rude & unhelpful. I have never come across guides who seemed to dislike their job so much.
• Sara

  Adicional 2016.01.30

  En resumen, no esperen colchón si surge el mínimo problema.
• Alma

  Adicional 2015.09.25

  This did not seem to be a very valid reason for not swapping, so I approached the guide in charge of the English group. Before I even asked her a question, she puffed at me, in a cross & irritated way. When I asked if I could swap, she said no, because the times to access the Nasrid Palaces were different for the groups by half an hour.
• Thiago

  Adicional 2015.09.19

  I might start by adding that both tour guides were late - we were asked to arrive at the cafe at 8:45am, & the guides did not appear until after 9am.
• Adicional 2015.06.19

  Tienen una mala organización y el trato con los turistas es malo y sin ganas. Al final la Alhambra vende por si sola, se aprovechan de que la gente pagará si o si por ir a visitarla entonces la calidad del tour da igual. Que pena que haya empresas que promuevan así el turismo.
• Mariangel

  Adicional 2015.04.20

  When I discovered I had booked the Spanish tour, I asked if I could change to the English group. The guide looked cross that I was asking her, & was very rude in her reply, stating that the groups had been organised for a long time, & so no, I could not change groups.
• Elena

  Adicional 2015.04.09

  I have since tried to get a partial refund for the tour, given that the actual ticket itself says on it that it cost 15,40 euros. This tour cost over £40, and I feel some small refund would be the least I could hope for, for the sheer rudeness of the tour guides. However, this has been refused. This being one of several tours I have done in Spain, I can only recommend that other tourists do one of the "free" tours, where you can then pay your own chosen fee at the end, or find a different tour operator. Alternatively, I actually found that taking myself around the Alhambra, with the signs they have, and just the architecture and views, was sufficient.
• Adicional 2015.01.25

  Cuando nos incorporamos nos enteramos de que había más gente que o estaba en nuestra situación o que ni siquiera llegó a incorporarse en ningún momento debido a este problema.
• Camila

  Adicional 2014.10.23

  After an hour & a half of trying to understand the Spanish tour, I decided to leave it, & continue on my own. I gave the radio back to the tour guide, & all she said was "thank you". She didn't ask if I was alright, or if everything had been okay. She couldn't even smile. There was no concern that I was leaving half way through.
• Paulina

  Adicional 2014.08.28

  I went on this tour of the Alhambra on the 20th July. It turned out, when I collected my ticket from the guide, that I had booked the tour in Spanish by accident.
• Santiago

  Adicional 2014.08.15

  When the tour began, my radio stopped working suddenly. I asked the guide if she could help - she looked at me, & in front of everyone, said "I told you before to tell me if there was a problem." To be spoken to so rudely by a stranger, and someone who is meant to be taking me on a tour, working for a company I have paid a lot of money to, was shocking. How was I meant to avoid my radio stopping after a couple of minutes?I did not know what to say, so I said nothing - the guide made me feel upset & embarrassed.
• Catalina

  Adicional 2013.11.30

  Por problemas climáticos, y tras llamar para avisar, con confirmación de que esperarían 7 minutos (llegamos a y 3 minutos), ya habían entrado. Pedimos que se nos permitiera incorporarnos o ir en otro grupo y sólo se ofreció incorporarse al recorrido hora y media! Más tarde (50% de la visita a guiada perdida).